Return and Refund Policy

At Angels At Work, we strive to provide our customers with unique sublimation gifts that bring joy and satisfaction. However, we understand that there may be instances where a return or refund is necessary. This policy outlines the conditions under which returns and refunds are accepted.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must have a receipt or proof of purchase.
• Returns must be initiated within 30 days of receiving your order.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized orders (unless defective).
• Gift cards.
• Downloadable software products.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@angelsatwork.net to request a return authorization.
2. Provide your order number and reason for the return.
3. Once approved, you will receive instructions on how to send back your item.

Please note that you will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item sent).

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

If you need to exchange an item for the same item or a different one, please contact us at support@angelsatwork.net for assistance.

Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact us within 7 days of receiving the product with photographic evidence so we can resolve the issue promptly.

Changes to This Policy

We reserve the right to update this return and refund policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Angels At Work! We appreciate your business and are committed to ensuring your satisfaction.